Shipping policy

Shipping Destinations

Australia Only

Currently not shipping internationally.

All shipping is via Australia post and pricing is by weight.

Processing Times 

Orders will be processed within 3 business days (Excludes public holidays). 

Tracking details will be sent via email on the day the orders are shipped out.

 

Australian Deliveries 

Within Victoria: Standard delivery is estimated at 2–4 business days after dispatch.

Interstate: Standard delivery is estimated at 3–6 business days after dispatch.

 

International Taxes and Customs Charges 

For international orders: please note the customer is responsible for any additional tax, duties or customs charges incurred. These charges vary depending on the country, we suggest contacting your local customs office for additional information regarding import charges. These charges are not including in checkout.

 

To comply with international shipping laws we must declare the goods as 'Merchandise' and not gift, even if it is intended to be a gift. 

 

If you have any questions or concerns regarding import taxes and customs duties, please contact our Customer Care team prior to placing your order.

 

Additional Information

Shipping time frames are estimates only and do not account for potential customs processing delays, which are beyond our control.

If you encounter any issues entering your shipping details at checkout, email us at info@softcottonco.com.au for assistance.

 

Soft Cotton Co. will not be held responsible for lost, stolen, or delayed packages during transit. Any requests to change your shipping address must be made before your order is shipped.

 

Shipping costs are non-refundable.

 

For any questions or concerns about import taxes and customs duties, please contact our Customer Care team prior to placing your order.